If you encounter a technical problem or discover a bug in Monflex, please report it to us so our technical team can investigate and resolve it promptly.
How to report a bug:
Email us at support@monflex.io or submit a ticket through the Support Center. To help our engineering team fix the issue quickly, please include:
- Description: A clear explanation of what happened and which bot, feature, or tool was affected.
- Steps to reproduce: The last action you took right before the issue occurred.
- Visual support: Screenshots or a short screen recording showing the error message or screen glitch.
- Device details: The device model you are using (for example, iPhone 13 or Samsung Galaxy S21).
- Operating system: Your device OS version (such as iOS 16 or Android 13).
- Browser or app version: The web browser you were using or the app version installed on your device.
How to find and copy your app version:
- Open the Monflex app and go to Profile section by tapping the Profile Icon in the Home Page.
- Tap the gear icon at the top of the page to open Settings.
- Scroll down to the Other section and find the App Version tab.
- Tap on the app version number to copy it directly to your clipboard. A quick notification pop-up will confirm it has been copied.
If you experience any issues submitting a bug report, contact us at support@monflex.io or by submitting a ticket to the Support Center.