If you see two entries on your bank statement for a single transaction, it usually means your bank processed a temporary authorization hold before settling the final charge.

Here is how banks process transactions:

• Authorization Hold: When you first place an order, your bank places a temporary hold on the funds to verify card validity and availability. No funds actually leave your account at this stage.
• Settlement: The temporary hold becomes a completed transaction. This is the single real charge.

We check balances on our side to be certain: you were charged once, not twice. This is simply standard banking procedure for processing credit and debit card settlements.

If your bank statement still displays two separate settled (non-pending) amounts after 5 business days, please send a screenshot of the statement to support@monflex.io, and our team will investigate it for you.