If you recently made a payment on the website or deposited cash into your connected brokerage account (Alpaca) and do not see the funds available, here is how the two balances work:

Platform Subscription vs. Brokerage Balance:

• Website Purchases: Payments made on the Monflex website are for your platform subscription or software service, not for topping up a brokerage balance.
• Brokerage Balance (Alpaca): Your live trading capital is held entirely separately inside your personal Alpaca account.
• Unallocated Funds Sync: Monflex displays your Available Balance (unallocated capital not tied up in active trades).

If your deposit has fully settled inside your Alpaca brokerage dashboard but still does not appear in Monflex after refreshing, please contact us at support@monflex.io.