If you are experiencing issues signing in with your email or your 6-digit one-time (OTP) verification code is not working, follow the solutions below for common login errors: 

1. Did not receive the verification code?

• Check alternative folders: Look inside your Spam, Junk, and Promotions tabs.

• Resend code: Under the 6-digit code entry boxes, tap Resend it. A new code can be requested once the 60-second cooldown timer finishes.

• Verify your email address: Check for spelling errors or typos. On the code entry screen, tap Change email below to go back and re-enter your address correctly.

2. "Incorrect code" or "Code expired"

• Enter the latest code: Each new code requested immediately invalidates prior codes. Open the newest email received from Monflex and enter that exact 6-digit number.

• Time limit: Enter your code as soon as it arrives, before the session times out.

3. "Too many attempts"

• If an incorrect code is submitted multiple times consecutively, the system activates a security lock.

• Please wait for the 2-minute countdown timer on your screen to expire before requesting or entering another code.

4. Directed to a paywall or subscription screen after entering the code

• If the app prompts you to pick a plan or displays a paywall instead of your trading dashboard, ensure you entered the exact email address used during your original purchase.

If you still cannot access your account or receive verification codes, please contact us at support@monflex.io or submit a ticket directly through the Support Center.